The online store operating at www.salesmonopoly.com is managed by SALES MONOPOLY SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, headquartered at ul. Wagrowska 12G/3, 61-369 Poznań, registered in the Polish National Court Register of Entrepreneurs maintained by the District Court of Poznań — Nowe Miasto and Wilda in Poznań, VIII Commercial Division of the National Court Register under the number: 0001143549, with tax identification number (NIP): 7822948680, hereinafter referred to as the „SELLER.”The Seller has designated an electronic contact point for direct communication with the authorities of the Member States, the Commission, and the Digital Services Council: info@salesmonopoly.com. This same contact point may be used by any Customer for direct and quick communication with the Seller. The Seller can also be contacted in writing at its address: ul. Wagrowska 12G/3, 61-369 Poznań, or via the contact form available on the website. Communication may be conducted in Polish, Spanish, or English.

• 1 GENERAL PROVISIONS

The following definitions apply:

• TERMS AND CONDITIONS: this document.
• CUSTOMER: a natural or legal person who places an Order in the Store under the terms specified in these Terms and Conditions.
• SUPPLIER: a natural or legal person who, under the terms specified in the relevant regulations, fulfills Orders on behalf of the Seller and delivers Products to the Customer.
• PRODUCT: a movable item presented in the Store, which is the subject of the Sales Agreement.
• SALES AGREEMENT: a sales agreement for Products concluded between the Seller and the Customer using the Store’s online service.
• STORE: the online service available at www.salesmonopoly.com, through which the Customer can place an Order.
• ORDER: a declaration of intent by the Customer specifying the type and quantity of Products, directly aimed at concluding a Sales Agreement.

The Store’s activity involves the sale of products currently available in its assortment and enabling the Customer to place Orders for the offered Products through the website. Use of this service is possible after the Customer registers and logs into the Store or by correctly completing the Order form without the need to log in.Sales are conducted via the Internet between the Customer placing the Order as the buyer and the Seller.Every Customer purchasing Products offered by the Seller within the Store is required to familiarize themselves with the content of these Terms and Conditions.To facilitate communication for potential and current Users, in case of questions, it is recommended to first use the relevant informational sections.The Store offers three types of accounts:

1. Customer account,
2. Marketer account,
3. Supplier account.

Access to and registration for marketer and supplier accounts are governed by separate, dedicated regulations available on the Store’s website. In areas not regulated by these specific regulations, the provisions of these Terms and Conditions apply.

• 2 TECHNICAL REQUIREMENTS FOR PLACING ORDERS

The technical requirements necessary to use the Store are as follows:

• Internet connection,
• Properly configured browser:
• Samsung Internet version 10 or newer with JavaScript and Cookies enabled, or
• Microsoft Edge version 17 or newer with ActiveX, JavaScript, and Cookies enabled, or
• Mozilla Firefox version 70 or newer with JavaScript and Cookies enabled, or
• Opera version 60 or newer with Java, JavaScript, and Cookies enabled, or
• Google Chrome version 70 or newer with JavaScript and Cookies enabled, or
• iOS Safari version 12 or newer with JavaScript and Cookies enabled.
• An active, functional, and properly configured email account.
• A monitor with a resolution of no less than 360×640 px for phones, 768×1024 px for tablets, and 1366×768 px for computers.
• Cookies and JavaScript enabled.
• A program to read PDF files.

If the Customer uses equipment or software that does not meet the technical requirements specified above, the Seller does not guarantee the proper functioning of the Store and reserves the right to state that this may negatively affect the quality and process of placing an Order.The Store does not use automated decision-making as part of its operation. However, the Store may use profiling for direct marketing purposes, but decisions based on it by the Seller do not concern the conclusion or refusal to conclude a contract or the possibility of using electronic services. The result of profiling may include, for example, granting a discount, sending a discount code, proposing a product that may match the interests or preferences of a person, or offering better conditions compared to the standard offer. Despite profiling, the individual freely decides whether they want to use the received discount, better conditions, or make a purchase.The Seller will make every effort to ensure that the Store and its services operate continuously without any disruptions. The Seller will make every effort to resolve any potential Store malfunctions as quickly as possible. The Seller is entitled to introduce maintenance breaks if necessary.

• 3 CONTENT SECURITY

It is prohibited for Customers to provide illegal content or content that otherwise violates these Terms and Conditions in any form. Such content includes, but is not limited to:

• Content unrelated to the Store’s subject matter — statements should be related to the content appearing within the Store, i.e., issues related to the offered products and their use.
• Issues related to the technical functioning of the Store — technical issues should be reported electronically to the Store’s email address.
• Content containing links to other websites or files.
• Content used for unauthorized advertising, promotional, or marketing activities, particularly by posting advertisements, selling, and promoting products, services, projects, or fundraising.
• Content used for activities prohibited by law, such as attempts at fraud or extortion of funds from other Customers.
• Content inciting violence against any living beings, including animals, or glorifying such violence.
• Content inciting hatred or dangerous behavior or glorifying such behavior.
• Content that defames, insults, or otherwise violates the rights of third parties.
• Content containing vulgarities or other offensive material.
• Content that otherwise violates the applicable legal order or good customs.

In case of violation of the above guidelines, the Seller reserves the right to moderate and remove such content without informing the author. Posting the content mentioned above in the Store will result in consequences provided for in these Terms and Conditions, including the removal of the account from the Store or the inability to make purchases in it.A Customer who considers certain content in the Store to be illegal or inconsistent with the Terms and Conditions may submit a report to the Seller regarding it. Such a report should be submitted electronically and should include specific identification of the content, arguments for its removal, and the reporter’s data allowing for their identification. Anonymous appeals will not be considered.Reports will be reviewed within 14 days of receipt. The reporter will receive confirmation of the report’s receipt. The Seller will inform the Customer of the decision made electronically or in writing.The Seller’s decision may involve removing the content or leaving it in the Store. The parties may appeal the Seller’s decision within 14 days of receiving the justification for its removal. The decision on the appeal is final.

• 4 REGISTRATION

1. Registration in the Store is free and optional.
2. Registration in the Store is based on a correctly completed registration form, in which the Customer provides the necessary identification data (name, surname), email address, and password; accepts the current Terms and Conditions of the Store and submits a statement of consent for the processing of personal data to the extent necessary for the proper execution of the Customer’s Orders. A confirmation message of account creation will be sent to the email address provided by the Customer in the registration form. Upon receipt of the confirmation message, a contract regarding account management is concluded between the Customer and the Seller.
3. After registering in the Store, logging in is done using the data provided in the registration form or changed based on a subsequent request by the Customer.
4. To delete the Customer’s account from the Store (terminate the contract), an email request for account deletion must be sent to: info@salesmonopoly.com, providing the identification data of the Customer currently registered in the Store, or the appropriate option in the account settings must be selected. The above does not apply to situations where the Seller is in the process of fulfilling an Order placed by the Customer. In such a case, the termination of the contract will take effect upon the completion of the relevant Order.
5. The Seller allows Orders to be placed without the need to register or log into the Store. For this purpose, the Customer is required to complete an electronic form during the Order process by entering the data required by the Seller necessary for their identification and the conclusion and execution of the Sales Agreement (name and surname, email address, phone number, delivery address). The Customer is obliged to accept the current Terms and Conditions along with a statement of consent for the processing of personal data for the purposes of the Order.
6. Customers are not allowed to use other Customers’ accounts or transfer their accounts to third parties. Violation of this rule will result in the Seller terminating the contract, suspending the Customer, or applying other consequences provided for in the Terms and Conditions.
7. Regardless of the type of account chosen, registration in the Store requires completing an electronic form and providing the required data. In the case of suppliers, additional steps related to verifying the accuracy of the provided data and the supplier’s identity may be required, as described in a separate regulation

• 5 ORDERS

1. The process of ordering a Product begins with confirming the features of the service via the product page. The Customer is informed about the estimated time of Order fulfillment, product availability, price, payment methods, and possible delivery options. To deliver the product, the Customer is required to provide their address details or verify them if they have previously registered an account. Before placing the Order (by clicking the „Order and Pay” button), the Customer confirms that they have read these Terms and Conditions and consents to the processing of their personal data for the purposes of the Order.
2. The display of a confirmation message by the Store after clicking the „Order and Pay” button constitutes a declaration of acceptance of the invitation mentioned above and the conclusion of the contract. If, before confirming the Order (the „Order and Pay” button), the Customer stops using the service and leaves the Store, the contract will not be concluded.
3. A Customer making a purchase as a business entity is required to provide their tax identification number (NIP) when placing the Order; otherwise, it is assumed that they are purchasing as a Consumer.
4. To place an Order, the Customer must select, from the options available in the Store: the desired products, the delivery method, the payment method, and provide the delivery address. The selection is made by choosing the product and adding it to the cart.
5. If the Products included in the Order are unavailable in the warehouse, with the Seller’s suppliers, or for other reasons, and it is not possible to fulfill the Customer’s Order, the Seller will notify the Customer of this fact no later than 14 (fourteen) days from the date of placing the Order. In such a case, the Customer has the right to decide whether they agree to the Order being fulfilled within the period proposed by the Seller or whether they wish to withdraw from the contract.
6. If it is not possible to fulfill part of the Order, as mentioned above, the Customer will be informed about the status of the Order and will decide how to proceed. The Customer may choose between:
• Partial fulfillment: Choosing this option will result in the Order being fulfilled only for the available Products.
• Cancellation of the entire Order (withdrawal from the contract).
7. In the event of withdrawal from the contract, the Seller will refund the amount paid by the Customer for the price. The notification will be sent to the email address provided by the Customer in the Order or registration form. If no decision is made within 7 (seven) days of the notification, the Order will be canceled for the unavailable Products.

• 6 PRODUCT PRICES AND PAYMENT METHODS

1. The price indicated for each Product is binding at the time the Customer places the Order. The prices of goods listed on the Store’s website include VAT (if applicable) and do not include delivery costs. The price may include an individually calculated discount or rebate assigned to the Customer automatically; this information will be displayed in the Order summary.
2. The delivery of goods is carried out in the following ways offered in the Store:
• Via a courier company.
• Via a shipping company.
3. Information about delivery costs is available during the ordering process before the Order is placed. The Customer’s Order may be fulfilled from the Store’s warehouses located within the European Union or the European Economic Area or directly from the Seller’s suppliers (dropshipping).
4. Delivery costs will be included in the Product prices depending on the ordered goods and the Customer’s choice of delivery method when placing the Order.
5. The Seller provides the following payment methods for Products:
• Electronic payments and card payments via the Stripe service — payments are handled by Stripe Payments Europe Limited, headquartered at 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland.
6. If an Order is placed and payment for that Order is not recorded within 48 hours, the Order will be canceled.
7. The delivery of the Order will take place within the time specified in the Order confirmation and previously accepted by the Customer, but no later than 30 (thirty) days from the date of the contract conclusion. On the product page, the Seller provides the estimated shipping time for the Order.
8. If the package is returned to the Seller due to the Customer’s failure to collect it (regardless of the chosen delivery method), it will be stored at the Customer’s expense and risk at the Seller’s premises for a period of 14 days. In such a case, the Seller will request the Customer to collect the Order, specifying a deadline for doing so. If the deadline expires without the Customer collecting the Order, the Seller reserves the right to withdraw from the contract, dispose of the package at the Customer’s expense, and claim the costs of return, storage, and appropriate compensation.

• 7 COMPLAINTS

1. The Seller is obliged to deliver the Product in accordance with the contract and free from defects, as well as to properly perform the agreed services.
2. In the event of defects in the delivered Product, the Customer may, at their discretion, exercise warranty rights, if a warranty has been granted, or rights arising from the Seller’s liability for defects (statutory warranty). Warranty rights and rights arising from liability for defects are independent of each other.
3. The Seller is liable for any lack of conformity of the Product with the contract existing at the time of its delivery and revealed within 2 years from that moment, unless the Product’s usability period, specified by the Seller, its legal predecessors, or persons acting on their behalf, is longer.
4. The Customer is obliged to carefully inspect the Product upon receipt from the carrier. Any defects resulting from the transport of the Product to the Customer must be reported immediately, no later than 7 days from receiving the package, to enable the Seller to file a complaint with the carrier.
5. In the event of defects in the delivered Product or services provided, the Customer may file a complaint, inform the Seller of the observed irregularities, and document them to allow the Seller to verify the objections. Complaints can be submitted electronically or in writing to the Seller’s address.
6. The Seller undertakes to resolve the complaint within 14 days of its submission and to inform the Customer of the decision and further steps in writing, via email to the address provided in the complaint, or on another durable medium.
7. In the event of a lack of conformity of the Product with the contract, the Customer may request its repair or replacement. If repair or replacement is impossible or would involve excessive costs for the Seller, the Seller may refuse to bring the Product into conformity with the contract. In such a case, the Customer may submit a statement of price reduction or withdrawal from the contract.
8. The Seller is obliged to carry out the repair or replacement within a reasonable time from the moment the Customer informs them of the lack of conformity with the contract and without causing excessive inconvenience to the Customer, taking into account the nature of the Product and the purpose for which the Customer acquired it. The costs of repair or replacement, including postal fees, transportation, labor, and materials, will be borne by the Seller.

• 8 RIGHT OF WITHDRAWAL FROM THE CONTRACT

1. A Customer who is a consumer may withdraw from the contract without giving any reason within 14 days from the date of receiving the package.

• 9 PERSONAL DATA PROTECTION

Provisions regarding the protection of Customers’ personal data by the Seller are included in the Privacy Policy and Cookies Policy published on the Store’s website.

• 10 COPYRIGHT

The Terms and Conditions and all content published in the Store, including photos and descriptions, are subject to copyright and legal protection. Copying, reproducing, distributing, or creating derivative works of this content, in whole or in part, by any methods, devices, or techniques, without the Store’s written consent, is prohibited.

• 11 FINAL PROVISIONS

1. For each Product sold by the Seller, a VAT invoice or another accounting document is issued in accordance with applicable tax regulations.
2. The governing law is Spanish law. Disputes between the Customer and the Seller will be resolved by the court competent for the Seller’s registered office.