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Warranty – your rights and protection
At Sales Monopoly, we ensure every customer feels confident and secure while shopping. For this reason, we want to clearly outline the warranty and guarantee policies in accordance with the applicable laws in your country.
How to File a Claim?
Step 1:
Contact us using the details provided in your order confirmation.
Step 2:
Describe the issue with the product – explain the defect and specify your request (e.g., repair, replacement, refund).
Step 3:
If necessary, return the product to the address provided – remember to keep the proof of postage.
Our team will handle your case as quickly as possible to provide a satisfactory solution.
Warranty – Your Fundamental Right
In Europe, customers are entitled to a statutory warranty, which covers all physical or legal defects of the purchased product. This means that if the product you receive:
- Is damaged,
- Does not function as described,
- Fails to fulfill its basic purpose,
you have the right to file a claim under the warranty.
Duration of the warranty:
- The statutory warranty is typically valid for 2 years from the date of receiving the product.
- If a defect is discovered within the first 12 months, it is presumed to have existed at the time of purchase, unless the seller can prove otherwise.
Your options under the warranty:
- Repair of the product.
- Replacement with a new item.
- Price reduction.
- Withdrawal from the contract (if the defect is significant).
The choice is yours, although the seller may first propose a repair or replacement.
2. Manufacturer’s Guarantee – Additional Protection
In addition to the statutory warranty, some products may come with a manufacturer’s guarantee. This is an additional service provided by the manufacturer, offering the possibility of repair or replacement under the terms specified in the guarantee card.
Important notes:
- The manufacturer’s guarantee is voluntary and depends on the product supplier – details can be found in the documents accompanying the product or in its description.
- The manufacturer’s guarantee does not exclude or limit your statutory warranty rights. You can use both protections simultaneously.
Why Is This Important?
As a customer, you have the right to receive products that are free of defects and in compliance with the purchase agreement. At Sales Monopoly, we operate under a dropshipping model, which means we coordinate all claims with our suppliers. This ensures that your issue is directed to the appropriate party, speeding up the entire process.
We Care About Your Rights!
At Sales Monopoly, every purchase is protected under applicable laws. If you have any questions about warranties, guarantees, or how to file a claim, don’t hesitate to contact us – we’re here to help!
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Delivery
At Sales Monopoly, product delivery is simple, transparent, and tailored to your needs. Since we operate on a dropshipping model, you can be sure that orders are fulfilled directly by manufacturers or suppliers, which helps to shorten delivery times.
Payments
At Sales Monopoly, we use Stripe – one of the most advanced and trusted global payment platforms. This ensures that your purchases are not only convenient but also fully secure. Stripe allows payments to be processed in your local currency. Join us, today!
Returns
At Sales Monopoly, your satisfaction is our priority. That's why we make sure you have all the information you need about our return procedures – simple, transparent, and tailored to your needs. If you have any questions, don't hesitate to reach out to us – we're here to help!
Sales Monopoly